The hotel offers amenities for your comfortable stay and unforgettable experiences
Wi-Fi
Parking
GBP 6 per day
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Wi-Fi
Paid parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
Pets allowed
Rooms/ Facilities for disabled
24-hour security
Lift
Smoke detectors
Fire extinguishers
Key access
Sports & Fitness
Hiking
Fishing
Guest Parking
Electric kettle
Services
Room service
Dry cleaning
Welcome drink
Dining
Restaurant
Bar/ Lounge area
Picnic area/ Tables
Packed lunches
Special diet menus
Business
Meeting/ Banquet facilities
Fax/Photocopying
Children
Children's menu
Spa & Leisure
Garden area
Leisure/ TV room
Room features
Heating
Mini-bar
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
Show more
Location
Portinscale,
Keswick (Cumbria),
United Kingdom,
CA12 5RE,
Cumbria
Map view
street view
Portinscale,
Keswick (Cumbria),
United Kingdom,
CA12 5RE,
Cumbria
City landmarks
Museum
Derwent Pencil Museum
1.6
km
Museum
The Puzzling Place
1.8
km
Derwent Water House Keswick on Derwentwater Nbiughl
Derwent Water
2.8
km
Moot Hall Market Square
Moot Hall
1.9
km
Park
Hope Park
2.0
km
Great Eddy Borrowdale Road
Great Wood
1.4
km
The Lingholm Estate
Alpacaly Ever After
1.7
km
Marina
Derwent Water Marina
630 m
Museum
Keswick Museum and Art Gallery
2.1
km
Otley Road
Dinosaur And Raptor Experience
1.4
km
Gallery
Treeby & Bolton Gallery & Shop
1.4
km
Otley House Otley Road
Keswick Mining Museum
1.4
km
Theatre
Theatre by the Lake
2.2
km
Thornthwaite
Thornthwaite Galleries
1.8
km
Church
Crosthwaite Parish Church
830 m
Gallery
Viridian Gallery
1.5
km
Borrowdale Road East of Great Wood Car Park
Walla Crag
2.2
km
Lingcove Bridge
710 m
Derwent Island and House
2.4
km
Our Lady of the Lakes and St Charles
910 m
Store
The Cheese Delicatessen at Fond Ewe
1.4
km
Quaker Meeting House
970 m
Keswick Labour Club & Institute Ltd
1.0
km
Cars of the Stars Motor Museum
1.4
km
Park
Fitz Park
2.3
km
Davidson Park
Keswick Rugby Football Club
1.9
km
Park
Crow Park
2.0
km
Keswick CA12 5DL
Ruskin Monument
2.6
km
Camping
Keswick Camping and Caravanning Club Site
2.4
km
Nearby
Womenrock
150 m
Restaurants
Chalet
190 m
Restaurant
Reviews and Ratings
Feedback from previous guests about their experience.
66%
liked the hotel and would stay again
clean
great location
poor service
mediocre dining
6.6/10
Nice
Rooms
7.3
Location
8.4
Service
5.5
Dining
5.1
Guest reviews
6.6/10
based on 8 reviews
7.0
7.0/10 based on 4712 reviews
John
United Kingdom,
April
2024
7.2/10
The hotel offers amazing views but has small toilets. The rooms provide an amazing view of the gardens. The staff can be improved in terms of customer service. The location is picturesque with easy access to local tourist spots. The dining experience is mediocre with some improvements needed in service quality.
Rooms
8.0
The room had an amazing view over the gardens.
Service
6.0
The staff could do with some customer service training.
Location
9.0
Located in extensive gardens and offers a nice stroll to the waters edge.
Dining
5.0
The dining experience was very mediocre with improvements needed in service.
Facilities
8.0
The conservatory was one of the pleasantest places to sit.
Henry
United States,
December
2023
6.0/10
I stayed at this hotel and had a mixed experience. The rooms had stunning views of Derwent Water, but unfortunately, they hadn't been cleaned to any acceptable level. The service was lacking, with some rude staff members, although the new management and staff were better. The location was beautiful, right by Derwentwater lake, but the atmosphere in the library could have been more relaxed. The dining experience was mediocre, especially for vegetarians. Overall, the stay had its ups and downs.
Rooms
6.0
The rooms had stunning views to Derwent Water.
Service
5.0
The new management and staff were an improvement, but some were still rude.
Location
8.0
The hotel is located by Derwentwater lake, offering stunning views but could be more relaxing in certain areas.
Dining
5.0
The dining experience was very mediocre, especially for vegetarians.
Facilities
7.0
The hotel offers organic products in their dining options.
Phillip
United States,
November
2023
6.6/10
My stay at the hotel was pleasant overall. The rooms had been updated, but unfortunately, mine only had a view of the entrance to the car park. The service was lacking, as some staff members were rude and need customer service training. The location, however, was lovely with a nice stroll to the waters edge. The dining experience was mediocre, with food served on badly marked plates, although the view of the water was nice. The facilities were decent, but there is room for improvement in various aspects.
Rooms
7.0
The rooms had been updated, but my view was disappointing.
Service
5.0
Some staff members were rude and could use customer service training.
Location
8.0
The location was lovely with a nice stroll to the waters edge.
Dining
6.0
The dining experience was mediocre with food served on badly marked plates.
Facilities
7.0
The facilities were decent but could be improved.
David
United Kingdom,
October
2023
6.0/10
The hotel has undergone some updates, providing clean rooms with twin beds but limited views overlooking the car park. The bathroom cleanliness could use improvement, especially in the en-suite of the main bedroom. The service staff could benefit from better customer service training, particularly at reception. The location offers a nice stroll to the water's edge but is a 20-minute walk from Keswick. The dining experience, while mediocre, offers great views, especially for vegetarians.
Rooms
7.0
The rooms with twin beds had been updated and were clean, but the view was limited to the entrance of the car park.
Service
5.0
The service staff were aloof and would benefit from more customer-focused training.
Location
8.0
The hotel is in a lovely area with great views, offering a nice stroll to the waters edge, but it is a bit far from Keswick.
Dining
5.0
The dining experience, although serving on marked plates, was mediocre with limited options.
Facilities
6.0
The facilities are decent but could benefit from improvement.
clean
poor service
Max
United Kingdom,
October
2023
6.0/10
I found the hotel in a lovely location with extensive gardens leading down to the lake shore. The rooms were cozy and had good facilities, but the dining experience was mediocre. The service could use some improvement in terms of customer interaction. Despite the need for further refurbishment in some areas, the overall location was delightful for a relaxing stay.
Rooms
7.0
My room by the bar had a lovely view over Derwentwater and a comfortable double bed.
Service
5.0
I encountered some rudeness at reception, which highlighted a need for better customer service training among the staff.
Location
8.0
The footpath leading to Keswick in just 10 minutes was ideal, especially for a stroll with my dog. The setting of the hotel in extensive gardens reaching the lake shore was truly captivating.
Dining
5.0
The dining experience, especially for vegetarians like me, was very mediocre with poorly presented dishes, a letdown despite the beautiful view of the water.
Facilities
6.0
The facility could benefit from further refurbishment to match the serene surroundings. However, it was nice to relax in the conservatory with a view of the lake.
James
United Kingdom,
August
2023
7.4/10
The hotel is nestled in a lovely area with great views and extensive gardens that lead down to the lake shore. The rooms boast large, comfy beds but could use more diverse dining options. The service was friendly overall, although some staff seemed distant. The location is perfect for a peaceful getaway, and the facilities are well-maintained.
Rooms
8.0
The rooms feature large comfy beds.
Service
7.0
The service was friendly overall, with some distant staff members.
Location
9.0
Nestled in a lovely area with great views and gardens leading to the lake shore.
Dining
5.0
The dining experience was average with limited options.
Facilities
8.0
The facilities are well-maintained.
Great views
Limited dining
Sylvia
United Kingdom,
August
2023
8.2/10
I had a wonderful stay at the hotel. The rooms were clean, comfortable, and offered an amazing view! The linen and towels were of good quality. However, there was a slight smell in the bedroom. The service was great overall, especially the receptionist who explained everything to us on arrival. The location was stunning, close to Derwentwater lake with extensive gardens leading to the lakeshore, perfect for a peaceful retreat. The dining experience, although not included, offered amazing views. The facilities were top-notch, making my stay truly pleasant.
Rooms
8.0
The rooms had an amazing view and were furnished with good quality linen and towels, but there was a slight smell in the bedroom.
Service
7.0
The service was excellent, with the receptionist being very helpful and informative on arrival. However, one staff member seemed a bit aloof towards guests.
Location
9.0
The hotel is set back from the lake and surrounded by extensive gardens that lead down to the lakeshore, creating a serene atmosphere. It is also conveniently located near Keswick for easy access.
Dining
8.0
Facilities
9.0
The facilities were impressive, with beautiful gardens around and close proximity to Derwentwater lake, offering a peaceful and relaxing environment.
Edith
United Kingdom,
May
2023
6.0/10
The hotel offers updated rooms but with limited views of the car park. The service could benefit from more training to enhance customer experience, although the location provides easy access to Keswick and the lake. The dining experience is average, especially for vegetarians, and the facilities may need some improvement.
Rooms
7.0
The rooms, even with the heaters full on, had been updated but had only a view of the entrance to the car park.
Service
5.0
The receptionists were not very welcoming and could use better customer service training.
Location
8.0
The footpath to Keswick and the stroll to the waters edge make the location convenient for exploring.
Dining
5.0
The dining experience, especially for vegetarians, was very mediocre, served on badly marked plates.
Facilities
6.0
The facilities were average and could be improved to enhance the overall guest experience.
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